Use of Terms
In this privacy policy, the terms “Arteco”, "we", "us", and "our" refer to Arteco NV, with registered office at Metropoolstraat 25, B-2900 Schoten, Belgium, registered with the Crossroads Bank for Enterprises under number 0463.801.936 (RPR Antwerp, division Antwerp).
The terms "you", "your", and "user" refer to any natural person whose personal data we process through the use of our websites or services.
The term “data protection law(s)” means the regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data (OJ L 119, 4.5.2016, p. 1-88, as may subsequently be amended) (“GDPR”), and the Belgian law of 30 July 2018 on the projection of natural persons with regard to the processing of personal data (Belgian Official Journal of 5 September 2018, as may subsequently be amended).
Purpose of this Privacy Policy
Arteco is committed to protecting your privacy. This privacy policy explains the steps we take to protect your personal data when you visit our websites. It describes what categories of personal data we collect, the purpose for which we use those data, your choices regarding use of your data, our security measures, and how you can review and correct your data. By accessing our websites, you consent to the data collection and use practices described in this privacy policy.
1. Data Collection
Data collected directly from visitors:
In most instances, you can visit our websites without providing any personal data. However, on some pages, we may ask you for personal data to provide a service requested by you. The personal data that we collect may include:
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Contact details, such as your name, title, company/organisation name, e-mail address, telephone and fax numbers, and physical address;
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Information about your company and your job position;
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Information such as your nationality and country of residence;
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Your enquiries about our products and services, as well as information that assists us in identifying the best products and services for you.
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You are not required to provide this information. However, if you choose not to, we may not be able to provide you the requested service or complete your transaction.
Data collected automatically:
We collect certain data about all visitors to our websites, including what pages they view, the number of bytes transferred, the links they click, and other actions taken within our websites. On our websites to which you logon, we may connect this information with your identity to determine your potential interests in our products and services. This information is collected for the purposes of marketing, personalisation and improving of our services, and enhancing website security.
2. Our Use of Your Personal Data
We will use your personal data only for the purposes set forth below:
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Services and Transactions: We use your personal data to deliver services you requested, such as providing information about our products and services, facilitating use of our websites, processing your enquiries, and supporting your customer experience.
Website Improvement: We may use your data to improve our websites (including our security measures) and related products or services.
3. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. Cookies are small text files stored on your device when you visit our site.
We use the following categories of cookies:
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Functional Cookies: Required for the websites to function properly. These cannot be disabled.
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Preferences Cookies: Allow the site to remember your settings and preferences.
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Statistics Cookies: Help us understand how visitors interact with our websites by collecting anonymous data.
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Marketing Cookies: Used to track visitors across websites to display relevant advertisements. These are only activated with your explicit consent.
The processing of the personal data obtained in this manner is based on our legitimate interest with regard to the security and proper functioning of our websites, and on your consent with regard to the analysis of the use of our websites. We use a Consent Management Platform (CookiePro) to manage cookie preference and ensure compliance with applicable Data Protection Laws. You can manage or withdraw your consent at any time via our cookie Setting Page.
For more information, please refer to our Cookie Policy.
4. Legal Basis for Data Processing
We process your personal data based on the following legal grounds:
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Consent: When you have given us explicit consent to process your personal data for specific purposes.
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Contract: When the processing is necessary for the performance of a contract to which you are a party.
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Legal Obligation: When we need to comply with a legal obligation.
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Legitimate Interest: When it is necessary for our legitimate business interests, however it does not override the rights and freedoms of the data subject.
5. Data Subject Rights
Under the GDPR, you have the following rights regarding your personal data:
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Right to Access: You can request access to the personal data we hold about you.
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Right to Rectification: You can request correction of inaccurate or incomplete data.
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Right to Erasure: You can request deletion of your personal data. - Right to Restrict Processing: You can request restriction of processing.
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Right to Data Portability: You can request transfer of your data to another organization or to you.
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Right to Object: You can object to the processing of your personal data under certain conditions.
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Right to Withdraw Consent: If the processing of personal data is based on your consent, you may withdraw that consent at any time
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Right not to be subject to Automated Decision-Making: You can request not to be subject to decisions based solely on automated processing, including profiling.
6. Disclosure of Your Personal Data
Except as described below, personal data that you provide to Arteco via our websites will not be shared outside Arteco without your consent.
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Disclosure to Service Providers: We may engage third-party service providers to perform certain processing activities on our behalf, such as hosting websites, sending communications, processing transactions, or analysing our websites. These service providers are granted access only to the personal data necessary to carry out their specific tasks and are not permitted to use your data for any other purpose. Each of these service providers is contractually bound by a data processing agreement, which requires them to handle your data securely, confidentially, and in full compliance with applicable data protection laws.
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Disclosure for Other Reasons: We may disclose your personal data when required to do so by law or, when we believe in good faith that such disclosure is necessary either (i) to comply with a legal obligation or a lawful request (such as a court order), (ii) to protect or defend our rights, property, or interests, or (iii) to act in urgent circumstances to protect the personal safety of any individual.
7. Security
Arteco is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. For example, we store the personal data you provide on computer systems with limited access that are located in facilities to which access is limited.
For sites to which you login, it is your responsibility to ensure the security of your password and not to reveal this information to others. If you are sharing a computer with anyone, you should always logout before leaving a website so that subsequent users will not be able to access your data.
8. Reviewing Your Personal Data
You have the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to object to processing and request data portability. You can submit such request by sending us an e-mail to info[at]arteco-coolants.com. We may take steps to verify your identity before doing so. You can help us to keep your data accurate by notifying us of any change to your mailing address, phone number, or e-mail address.
9. International Transfer of Personal Data
Personal data collected on our websites will be stored and processed in Belgium. By choosing to use our websites and to provide data to them, you consent to any such transfer of information outside of your country.
10. Links to Other Websites
Our websites may contain links to other websites, including those of other companies, professional and government organizations, and publications. While we try to link only to websites that share our high standards and respect for privacy, we do not control and are not responsible for the content, security, or privacy practices employed by other websites. You should review the privacy policies of those websites to determine how they protect and use your personal data.
11. Questions About Privacy Practices
If you have questions regarding this privacy policy or our handling of your personal data, please contact us.
12. Changes to This Privacy Policy
We may occasionally update this privacy policy to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we do, we will revise the 'last updated' date at the bottom of this privacy policy. If any changes materially affect how we process your personal data, we will provide you with appropriate notice in advance. Where required by applicable data protection laws, we will also seek your consent before implementing such changes.
Last updated: July, 2025